The White House Guidelines and Procedures

The owners of The White House Boutique Bed & Breakfast welcome guests from around the world to our Unique, Spacious and Pristine Bed & Breakfast in Niagara-on-the-Lake.

To assure an enjoyable and comfortable stay for all, we ask that you review and follow our policies.

Reservations:

A credit card is required to guarantee your reservation.

Occupancy:

Suites 1 & 3 sleep (King beds) a maximum of two (2) guests.

Suite 2 can sleep a maximum of (4) guests with (2 Queen Beds).  Additional charges apply.

We do not accept guests under the age of 16.

Smoking is NOT permitted anywhere on the property.

Cancellations:

As a small business with just three guest suites to offer, it is imperative that we both protect our business and make sure that we are able to offer our services to our guests.

Cancellation 15 days prior to your scheduled arrival results in a refund minus a $50 administration fee.

For cancellations 14 days or less prior to scheduled arrival, full payment is charged to your credit card unless we are able to re-book the room/s for the dates requested.   We will do our best to re-book the room/s, to avoid this charge.

Please be aware of this policy when booking your stay.

Check In/Check-Out:

Check-in is between 3 – 6 p.m. If you are delayed, please call to confirm the time of arrival.

Check-out is 10:30 a.m. sharp.   We will be happy to hold your luggage after you have checked out.

Payment:

  • Rates are in Canadian $$$.
  • VISA, MasterCard, or Cash accepted.  We do accept US currency.  Please check with hosts for current FX rates.
  • We do not accept Cheques.

Minimum Stay:

Weekends, Long Weekends & Holidays require a minimum of two-night stay.

House slippers:   

We strive very hard to keep our brand new carpets, wood floors & ceramic tiles in pristine condition.   For hygiene purposes. we encourage you to bring your own Indoor slippers and or socks.

Allergies & Dietary Requirements:

While we will do our best to accommodate our guests, please note that we need your cooperation.    Should you have any allergies OR Dietary Requirements, please mention them on your reservation form AND inform your hosts when you arrive.

Pets:

No pets OR animals are allowed in our guests’ rooms or in any guest areas. If you are traveling with your pet, our resident feline queen Putti-Tatti, aka Puts, Sukie, Muffy, Rascal, Baby Girl, Daddy’s Baby etc etc, (who you won’t see in any of the guest rooms) will be happy to recommend a local pet-only bed and breakfast for your furry friend(s).

Hot Tub/Spa Usage:

There is a 7-8 person Therapeutic Spa/Hot Tub at the rear of the property.   Usage is at your own risk.   Also, please be mindful of other guests who may want to relax with you.

Environmental Friendliness & Recycling:

This property recycles all plastics & paper.   Recycling bins are provided in each room for plastic bottles, used coffee pods, papers etc., etc.,

We also encourage you to use your towels, linens and toiletries in an environmentally friendly manner.

THANK YOU FOR MAKING OUR HOME YOUR HOME AWAY FROM HOME

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